Refund policy

NEATLY 30-Day Hassle-Free Guarantee

We stand behind every NEATLY drying towel with a simple promise: if you're not completely satisfied with your purchase, we'll make it right. No questions, no hoops, no fine print.

30-Day Full Refund Window

You have 30 calendar days from the date of delivery to return any NEATLY product for a full refund. We don't require a reason. We don't ask you to prove anything. We don't charge restocking fees. If you're not happy for any reason — wrong color, wrong size, changed your mind, tried it once and prefer something else — send it back and get 100% of your money back.

What qualifies for a full refund: - Any product purchased directly from dryneatly.com within 30 days of delivery - Products in any condition (new, used, washed — we don't care) - Any reason whatsoever

How to initiate a return: 1. Email us at sales@dryneatly.com with your order number 2. We'll send you a pre-paid USPS return label within 24 hours (US orders only) 3. Drop the package at any USPS location 4. Once we receive the return, your refund is processed within 48 hours to your original payment method

Return shipping is on us. You pay nothing to send it back. No pre-authorization required. No approval process. We trust our product, and we trust our customers.

Damaged or defective products: If your towel arrives damaged, defective, or incorrect, email us at sales@dryneatly.com with a photo of the issue. We'll ship a replacement immediately at no cost to you — no need to return the damaged item in most cases.

Exceptions: - Gift cards are non-refundable - Orders placed through third-party retailers (Amazon, etc.) must follow that retailer's return policy

Contact: NEATLY Customer Support Email: sales@dryneatly.com Response time: within 24 hours (typically faster)