Returns & Refund Policy

We stand behind our products. If you're not completely satisfied with your NEATLY towel, we offer a 30-day money-back guarantee — no questions asked.

Return Eligibility

• Items must be requested within 30 days of delivery
• Item must be unused and in original packaging (or in resellable condition)
• We do not cover return shipping costs unless the item is defective or damaged

How to Return

Email us at admin@socalcreeks.com with your order number and reason for return. We'll respond within 24 hours with return instructions.

Refunds

Once we receive and inspect your return, we'll process your refund within 3-5 business days to your original payment method. You'll receive a confirmation email once processed.

Damaged or Defective Items

If your item arrives damaged or defective, please email us photos within 7 days of delivery. We'll send a replacement or issue a full refund immediately — our choice, no return needed.