Privacy Policy

Privacy Policy – NEATLY

Effective Date: January 1, 2025

1. Information We Collect

When you visit or make a purchase from dryneatly.com, we collect certain information including:

Personal Identifiers: Name, email address, shipping and billing addresses, and phone number.
Payment Information: Credit card details and other payment data are processed securely through our payment processors (Shopify Payments, Stripe). We do not store full payment card details on our servers.
Device Information: IP address, browser type, time zone, cookie data, and browsing behavior.

2. How We Use Your Information

We use the collected information to:

Process and fulfill your orders
Communicate with you regarding your order status and customer support
Improve and optimize our website experience
Comply with legal obligations

3. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can manage cookie preferences in your browser settings. Essential cookies are required for the shopping cart and checkout to function properly.

4. Third-Party Services

We share your information with trusted third parties to operate our business, including:

Shopify: Our e-commerce platform that powers our online store.
Stripe / Shopify Payments: Payment processors for secure transactions.
Shipping Carriers: Logistics providers that deliver your orders.

These third parties are contractually obligated to protect your data and use it only for the services they provide to us.

5. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to:

Know what personal information we collect and how we use it.
Request deletion of their personal information.
Opt-out of the sale of personal information (note: we do not sell personal information).

To exercise your CCPA rights, please contact us at the email below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.